Publish a Customer Journey Map

Learning Outcomes

After completing this unit, you will be able to: 

1. Understand the term “Published”
2. Publish a Customer Journey Map (CJM) to a Service Blueprint (SBP)

Once a CJM has been “Published”, the content of your CJM is ready to be converted to a Service Blueprint (SBP) template. Your CJM must be Published before converting it to a SBP.

1. Select the CJM you wish to Publish.
   
   
2. Identify the Version of the CJM you wish to Publish by selecting the Version button on the top right-hand corner of the screen. As you select the Version button, you will see a vertical menu appear that identifies the status of each version as being either:
   
   
   • • Published
     • Unpublished
     • Draft
       
       
3. Select Manage All at the bottom of the drop-down menu. A new window will appear on the right.
   
   
4. Under the Version you wish to Publish, Select the Publish button.
   
   
5. The published version will have the green Published tab activated.
   Note: Only one version of a CJM may be published at any one time. As a new version is published, the previously published version will change to unpublished.
   
   
6. Your action is successful when the Status Bar is green and read Customer Journey Version Edited Successfully.