Customer Journey Mapping
- Access a Customer Journey Map
- Create a New Customer Journey
- Zoom in and Zoom Out
- Edit or Delete an Action Box
- Move Single and Multiple Action Boxes
- Create and Edit Path Labels in a Customer Journey Map
- Edit the Name of an Existing Customer Journey Map
- Publish a Customer Journey Map
- Convert Customer Journey Map to a Service Blueprint
- Unpublish a Customer Journey Map
- Save a New Version of a Customer Journey Map
- Delete a Version of a Customer Journey Map
- Export a Customer Journey Map
- Design Effective Customer Journey Maps