Delete a Version of a Customer Journey Map

Learning Outcomes

After completing this unit, you will be able to: 

1. Delete a Version of a Customer Journey Map

Deleting a Version of a CJM (Customer Journey Map) can be a useful functionality if that Version of your CJM is no longer relevant to your organisation.

1. Select the CJM you wish to Edit.
   
   
2. Select the Version button (Version 1, 2…) on the top right-hand corner of the screen.
   
   
3. Select Manage All.
   
   
4. Identify the Version you wish to Delete, then Select Delete. A new window will appear asking:
   
   
   • • “Are you sure? Do you really want to delete this CJ permanently?"
     • To continue, Select Yes, Delete.
     • To cancel, Select Cancel.
       
       
5. Your action is successful when the Status bar is green and reads Customer Journey Version Deleted Successfully.